JJB Bargains – Privacy Policy

At JJB Bargains, we take your privacy seriously. We want you to enjoy finding a proper bargain without worrying about what happens to your personal information.

This Privacy Policy explains how JJB Bargains (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, browse our products, place an order, contact us or interact with us through our online services.

Our website is built and operated using Wix, which provides tools and services that help us run our online shop. We may also use other trusted providers to support payments, delivery, communications, website performance and other business operations.

This policy applies to our website and the services covered by it. Where you visit one of our shops or listings on another platform, that platform may have its own privacy policy that also applies.

Please read this policy carefully so you understand how your information is handled.

1. What personal information do we collect?

The information we collect depends on how you use our website and interact with us. It may include the following.

Contact and delivery information

When you place an order or contact us, we may collect your name, billing address, delivery address, email address, telephone number and other contact details you choose to provide.

Order and transaction information

We may collect details about the products you purchase, order history, order status, delivery information, cancellations, returns, refunds and communications relating to your orders.

Payment information

Payments made through our website may be handled by Wix-supported payment services or other payment providers we make available at checkout.

We may receive information such as payment status, transaction references, payment method details and confirmation that a payment has been completed. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us, depending on the payment method used.

Customer account information

If you create an account on our website, we may process information associated with that account, such as your login details, saved addresses, preferences and account settings.

Messages and customer service enquiries

If you contact us with a question, complaint, return request or other enquiry, we may keep the information you provide so we can respond and maintain a record of the conversation.

Website, device and usage information

When you browse our website, certain information may be collected automatically. Depending on the website features and settings in use, this may include your IP address, browser type, device information, approximate location derived from technical information, pages visited, referring website and interactions with our online shop.

Marketing preferences

If you sign up for our emails, promotions or other marketing communications, we may record your contact details, subscription status and preferences.

We will only use personal information for marketing in accordance with applicable data protection and electronic marketing rules.

2. How do we collect your information?

We may collect personal information in several ways:

Directly from you: when you place an order, create an account, complete a form, subscribe to updates or contact us.
Automatically through our website: through essential website functions, server logs, cookies and similar technologies, subject to the applicable rules and your preferences.
Through service providers: where providers help us operate the website, process payments, arrange delivery, provide customer support or measure website performance.
Through other platforms: where you interact with JJB Bargains through a third-party service and that service lawfully shares relevant information with us.

We only seek to collect information that is relevant to the purposes for which we use it.

3. How do we use your personal information?

We may use your information for the following purposes.

To process and fulfil your orders

We use relevant details to take and manage orders, confirm payments, arrange delivery, provide order updates, handle cancellations and process returns or refunds.

To run and improve our website

We may use website and usage information to maintain our website, improve how it works, understand which products and pages are popular, and make browsing and shopping easier.

To communicate with you

We may contact you about your orders, deliveries, account, enquiries, complaints or other matters connected with a purchase or our services.

To send marketing communications

Where permitted by law, we may use your contact details to send information about new arrivals, special offers, clearance stock and other JJB Bargains updates.

You can unsubscribe from marketing emails using the unsubscribe link provided, where available, or by contacting us. Unsubscribing from marketing will not prevent us from sending essential messages about an order or another matter that requires our attention.

To protect our customers and business

We may use relevant information to detect or investigate suspected fraud, suspicious transactions, security issues, misuse of our website or other activity that could harm our customers or business.

To meet legal obligations

We may process and retain information where necessary to comply with legal, tax, accounting or regulatory obligations, respond to lawful requests, resolve disputes or establish, exercise or defend legal claims.

Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract: where processing is necessary to fulfil an order or take steps requested by you before entering into a contract.
Legal obligation: where we need to comply with the law.
Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
Consent: where you have given consent, for example for certain non-essential cookies or marketing communications where consent is required.

Where we rely on consent, you can withdraw it at any time. This does not affect processing that took place before consent was withdrawn.

4. Who do we share your information with?

We do not needlessly share your personal information. However, certain information may need to be shared with trusted third parties to run our business and fulfil our obligations.

These may include:

Wix: our website platform and the services used to operate our online shop.
Payment providers: to process payments, refunds and transaction checks.
Delivery and courier companies: to deliver your orders and provide tracking or delivery updates.
IT and website service providers: to support hosting, security, website maintenance and technical services.
Analytics and advertising providers: where relevant tools are enabled and their use complies with applicable law and your cookie or marketing preferences.
Email and communication providers: to send order updates, respond to enquiries and manage marketing subscriptions where applicable.
Professional advisers and public authorities: where necessary for legal, accounting, regulatory or security purposes.
Business successors: if our business or some of its assets are sold, transferred or reorganised, subject to applicable legal requirements.

Third-party providers may process information on our behalf or act as separate controllers for their own purposes. Their use of information is governed by the relevant arrangements and privacy notices.

We do not sell your personal information as a standalone commercial product. If we introduce advertising or data-sharing features that require additional disclosures or consent, we will update our practices and this policy as necessary.

5. Wix and our website

Our website is built using Wix. Information submitted through the website may be processed by Wix and relevant providers to support functions such as website hosting, shop management, customer accounts, order processing, security and other features we choose to use.

The information processed will depend on the features enabled on our website and how you interact with them.

Wix may process information in different countries, including outside the UK. Where personal information is transferred internationally, we will take the steps required by applicable data protection law.

For more information about Wix’s handling of personal information, please consult Wix’s own privacy information on its official website.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to help it work properly, remember preferences, improve performance and, where enabled, understand visitor activity or support advertising.

Cookies may be used for purposes such as:

Essential functions: helping the website, basket, checkout and security features work.
Preferences: remembering settings or choices.
Analytics: helping us understand how visitors use the website.
Marketing: supporting advertising measurement or relevant promotions, where applicable.

Non-essential cookies and similar technologies will be used in accordance with applicable law, including any consent requirements. You can manage available choices through our cookie banner or settings where provided, and you can also manage cookies through your browser.

Blocking certain cookies may affect how parts of the website function.

7. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, meeting legal obligations, maintaining appropriate business records and resolving disputes.

The retention period depends on the type of information and why we hold it. For example, some order and transaction records may need to be retained for accounting or legal purposes, while marketing information may be kept according to your subscription status and our retention practices.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to any legal requirement to retain it.

8. How do we protect your information?

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure systems and the use of service providers that support website and payment security.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please take care when sharing personal information online and keep any account login details confidential.

If you believe your account or personal information has been compromised, contact us as soon as possible.

9. Your privacy rights

Under UK data protection law, you may have rights concerning the personal information we hold about you. Depending on the circumstances, these may include:

Access: requesting a copy of your personal information.
Correction: asking us to correct inaccurate or incomplete information.
Erasure: asking us to delete information where the law gives you that right.
Restriction: asking us to restrict certain processing.
Objection: objecting to processing carried out on certain lawful bases, including direct marketing.
Data portability: requesting certain information in a commonly used electronic format or asking for it to be transferred to another organisation, where applicable.
Withdrawal of consent: withdrawing consent where we rely on it as our lawful basis.

These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise a right, please contact us using the details provided at the end of this policy. We will respond within the time required by applicable law.

You can opt out of marketing emails at any time using the unsubscribe option or by contacting us directly.

10. Children's privacy

Our website is intended for people who are legally able to make purchases under the terms that apply to our services. We do not knowingly collect children's personal information where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-party websites and social media

Our website may contain links to third-party websites or services, including social media platforms, payment services or delivery tracking pages.

If you follow a link away from our website, the privacy practices of that third party will apply to your activity there. We do not control the privacy policies or security practices of websites we do not operate, so we recommend reviewing their policies before providing personal information.

If you contact us or interact with us through social media, the platform may also process information about you under its own privacy policy.

12. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law. Depending on the circumstances, this may involve transferring information to a country recognised as providing an adequate level of protection or using an appropriate legal safeguard.

13. Complaints

If you have a question or concern about how we handle your personal information, please contact us first so we have an opportunity to help.

You also have the right to complain to the UK Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.

You can find guidance and contact details on the ICO website: https://ico.org.uk/

14. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes to our business, website features, service providers or legal obligations.

Where required by law, we will provide additional notice or seek consent for relevant changes.

We recommend checking this page occasionally so you know how your information is handled.