JJB BARGAINS — Shipping Policy

Found yourself a proper little bargain? Lovely stuff. Now let’s get it to you!

At JJB Bargains, we aim to get your order packed up and on its way as quickly as possible. Because our stock comes from all sorts of places and can vary in size, shape and quantity, delivery options and timings may differ depending on what you’ve ordered.

Here’s everything you need to know about how we handle shipping and delivery.

1. Order processing

We aim to keep things moving, but a few things are worth knowing:

Dispatch days: Orders are processed and dispatched Monday to Friday, excluding public holidays, unless we tell you otherwise.
Next-day delivery cut-off: Orders placed before 2 pm may qualify for next-day delivery where that service is available and selected at checkout. Next-day delivery is not guaranteed unless explicitly confirmed.
Payment: We process orders once payment has been authorised successfully.
Order confirmation: You’ll receive an order confirmation after checkout. Your order is considered dispatched when we send you a dispatch confirmation, usually with tracking details where available.
Busy periods: Sales events, bank holidays, seasonal rushes and other busy periods may affect processing times.

We’ll contact you if there’s a significant issue with your order or we’re unable to fulfil it. If we need to cancel an order before dispatch, we’ll explain what happens next and arrange any refund due.

2. Delivery times

We’ll show the available delivery options and applicable charges at checkout before you pay.

Any delivery timeframe shown is an estimate unless we expressly confirm a guaranteed service. We’ll do our best to get your goodies to you on time, but delays can occasionally happen because of courier disruption, severe weather, customs checks or other circumstances outside our reasonable control.

If your delivery is delayed, please get in touch and we’ll do what we reasonably can to help track it down.

A delay does not automatically remove your rights to cancel or receive a refund. Your options will depend on the circumstances and the protections provided by UK consumer law.

3. Shipping costs

No nasty surprises at checkout! The shipping options and applicable delivery charges will be shown before you complete your purchase.

Delivery costs may vary depending on the size, weight, quantity and destination of your order, as well as the delivery service available.

Where a refund is due, delivery charges will be handled in accordance with our Returns & Refunds Policy and applicable law. For example, eligible cancellations may include a refund of the standard delivery charge, while certain additional delivery upgrades may not be refundable.

4. Delivery address and receiving your parcel

Please double-check your delivery address before placing your order. We’ll use the details you provide at checkout to arrange delivery.

To help your parcel arrive safely:

Make sure your address, postcode and contact details are correct.
Check any delivery instructions before submitting your order.
Keep an eye out for tracking updates if tracking is provided.
Arrange collection or redelivery promptly if your courier leaves instructions.

If something looks wrong with your address after ordering, contact us as soon as possible. We’ll try to help, although changes may not be possible once the parcel is with the courier.

Has your parcel been marked as delivered but you can’t find it? Don’t panic. Check any safe place, delivery photo or neighbour information provided by the courier, then contact us so we can look into it.

We won’t automatically treat a courier’s “delivered” scan as proof that you personally received the goods. Our responsibilities and your rights will be determined by the circumstances and applicable law. Where we arrange delivery, responsibility generally remains with us until the goods come into your physical possession or that of someone you’ve nominated, subject to the legal rules that apply.

5. Incorrect addresses, missed deliveries and refused parcels

If a parcel can’t be delivered because the address supplied is incorrect or incomplete, or because a collection or redelivery deadline is missed, contact us so we can discuss the options.

Depending on the circumstances, the courier may return the parcel to us. If you’d like us to send it again, additional delivery charges may apply where lawful and agreed.

If you refuse delivery or decide you no longer want the order, please contact us. Your cancellation and refund rights will depend on the circumstances, so we’ll deal with any return or refund in line with our Returns & Refunds Policy and applicable law.

We won’t apply automatic deductions that would unlawfully reduce a refund you’re entitled to receive.

6. International delivery

For deliveries outside the UK, customs duties, import taxes or local handling fees may apply. Unless we state otherwise at checkout, these charges are generally the customer’s responsibility.

Customs checks can also affect delivery times. If a parcel is delayed by customs, we’ll help where reasonably possible, but we can’t control the decisions or processing times of customs authorities.

If you’re unsure whether we deliver to your country, or what charges might apply, contact us before placing your order.

7. Parcels arriving damaged

Our bargains go on a journey before they reach you, and sometimes parcels take a bit of a knock along the way.

If your parcel arrives visibly damaged, please take photographs of the outer packaging, shipping label and affected items before disposing of anything, where practical. Contact us as soon as you can and include your order number and the details of what happened.

This information helps us investigate with the courier and work out the best way forward.

There is no blanket 48-hour deadline that removes your legal rights. Please report damage promptly where possible, but your statutory rights remain protected under applicable law.

Depending on the circumstances, we may ask for further photographs or arrange for the item to be returned. We’ll explain the next steps and any remedy available under our Returns & Refunds Policy.

8. Tracking your order

Where the delivery service provides tracking, we’ll share the tracking details with you when your order is dispatched or when they become available.

Tracking information is supplied by the delivery provider, so updates may occasionally take time to appear. If your tracking hasn’t updated for a while or something doesn’t look right, give us a shout and we’ll help where we can.